Q & A

Below you’ll find answers to the question we get asked the most about our services and treatments. Should you have further questions, do not hesitate to contact us.

Physiotherapy is treatment to restore, maintain, and make the most of a patient’s mobility, function, and well-being. Physiotherapy helps through physical rehabilitation, injury prevention, and health and fitness. During the process, our experienced physiotherapists will get you involved in your own recovery.

Massage therapy is hands-on treatment that involves manipulation of the soft tissue structures of the body including muscle, skin, connective tissue, tendons, ligaments, and membranes. People use massage therapy for a variety of health-related purposes, including to relieve pain, rehabilitate sports injuries, reduce stress, increase relaxation, address anxiety and depression, and aid general wellness.

Our experienced Registered Massage Therapists provide treatment that will accelerate recovery and improve physical function following an injury.

Most of our treatments are covered by the extended health plan. Meanwhile, for your convenience, we can now bill directly to most insurance companies.

You do not need a referral from your doctor for Physiotherapy or Massage Therapy. We will send a brief note to your doctor detailing the diagnosis and treatment plan. However, we suggest you check the details of your extended health benefits as some plans may require a physician’s referral in order to get treatment costs reimbursed.

Yes, we do. Please remember to bring your claim number, insurance adjuster’s contact info, and all other relevant information to your initial appointment.

At your first visit, your physiotherapist will conduct an interview and a thorough diagnosis. Once a diagnosis has been made, your practitioner will explain the treatment plan and get started with your treatment.

Some conditions can see a full resolution in as few as one to two appointments, but most treatment plans require four to six appointments depending on the condition.  Your Practitioner will detail your treatment plan after the diagnosis on your first appointment.

If you need to cancel your appointment, we ask for notice at least 24 hours prior to your scheduled appointment. If you have been unable to make your appointment more than once or twice, a cancellation fee will apply.

Yes, our Physiotherapists are all registered with the College of Physiotherapists Ontario.

Yes, we have free parking in front of the building.

Contact Us

Monday ……………….. 11am-7pm

Tuesday ……………….. 11am-8pm

Wednesday ……………….. 11am-8pm

Thursday ……………….. 11am-8pm

Friday ……………….. 11am-8pm

Saturday ……………….. 11am-8pm

Sunday ……………….. 11am-6pm

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